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Overview

At ACS, we strive to provide high-quality digital products that meet your needs and expectations. However, we understand that sometimes a product may not be what you were looking for, or it may not work as intended. That’s why we offer a refund policy to ensure your satisfaction.

Refunds

Refund Eligibility

  1. Digital Products: Due to the nature of digital products, we cannot offer refunds for any digital downloads, courses, e-books, software, or other digital products once they have been downloaded or accessed. We encourage you to review the product descriptions carefully before making a purchase to ensure that the product meets your requirements.
  2. Defective or Non-Functional Products: If you have purchased a digital product from us and it is found to be defective or non-functional, you may be eligible for a refund. Please contact our customer support team within 30 days of your purchase with a detailed description of the issue, and we will investigate the matter.

Refund Process

  1. Contact Customer Support: To initiate a refund request, please contact our customer support team at team@accountingcheatsheetz.com or through our website’s support portal. Provide your order number, the product you purchased, and a detailed explanation of the reason for your refund request.
  2. Refund Approval: Our customer support team will review your refund request and respond within 2-3 business days. If your request is approved, we will process the refund based on the original payment method used for the purchase.
  3. Refund Timeline: Refunds for eligible purchases will be processed within 5-7 business days of approval. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution’s policies.

Exceptions and Limitations

  1. Promotional or Bundled Products: If you have purchased a product as part of a promotional offer or bundle, the refund amount may be adjusted accordingly.
  2. Usage Limitations: If you have used or accessed a significant portion of a digital product (e.g., more than 50% of a course or e-book), we reserve the right to deny a refund request or issue a partial refund based on the extent of usage.
  3. Abuse of Policy: We reserve the right to deny refund requests or terminate accounts if we suspect any abuse or misuse of our refund policy.

Please note that this refund policy applies only to purchases made directly from our website. If you have purchased our products through a third-party platform or reseller, their refund policies may apply.

By making a purchase on our website, you agree to this refund and return policy. If you have any further questions or concerns, please do not hesitate to contact our customer support team.

Need help?

Contact us at team@accountingcheatsheetz.com for questions related to refunds and returns.